Privacy Policy

Who this policy covers

This policy describes the handling of personal information by Real Estate Is Here at realestateishere.com, including enquiries about properties, our advertising and video-marketing services, and lead forms linked to this policy. In this policy, “we”, “us” and “our” refer to Real Estate Is Here.

Property dealers, service providers and other businesses you contact may handle information under their own privacy policies. Facebook, Instagram, Google and other external platforms also have their own policies.

Information we collect

The information collected depends on the service or form you use. It can include:

• Enquiry and contact details: your name, phone number, email address, business name, service area, property requirements and messages you choose to provide.
• Account and listing information: details provided when registering, creating a dealer profile, posting a property, or uploading photos, videos or documents for a requested service.
• Lead form information: answers you submit through Facebook or Instagram forms, together with available submission, form and campaign details.
• Website usage information: IP address, browser and device information, session identifiers, pages visited, QR-code visits, time spent and contact-button interactions where those website features are used.

Please share only information relevant to your enquiry. Public profile and property-listing information you choose to publish may be visible to other visitors.

How we use information

We use information to respond to enquiries, discuss the service or property you requested, arrange relevant follow-ups, provide accounts and listings, maintain enquiry records, and operate and protect our services. Website usage information helps us understand visits and improve how the website works.

When you request contact about our services, our team may follow up using the contact channels you provide, such as a phone call, email, SMS or WhatsApp. You can ask us to stop promotional follow-ups using the contact details below. Submitting an enquiry is not a guarantee of property availability, advertising results or a completed transaction.

Facebook & Instagram lead forms

When you submit a lead form, the details shown on that form are provided to Real Estate Is Here so we can respond to the enquiry described in the ad. Meta may prefill fields using information from your account; you can review your answers before submitting.

If phone verification is enabled for a form, Meta may ask you to enter a one-time code sent to your phone before submission. Do not share that code with our team. We receive the submitted lead details rather than asking you to disclose your verification code.

Lead information may be recorded in a business spreadsheet, such as Google Sheets, or an enquiry-management system to help our team respond and track follow-ups. Where an integration is used, the integration provider processes information needed to transfer and maintain those records.

Meta handles information on its platforms under its Privacy Policy. Google handles information in its services under its Privacy Policy.

When information is shared

Information may be accessed by team members and service providers who help us operate the website, host or store records, deliver communications, manage enquiries or connect lead forms to business tools.

If you enquire about a particular property or request contact with a dealer or service provider, the enquiry details may be shared with that business to respond to your request. Advertising-service enquiries are used to follow up about the requested advertising service. Information may also be disclosed where required by applicable law or a valid legal process, or where necessary to address fraud, security or misuse.

Storage, security & retention

Information can be held in website records, business communication tools and enquiry-management tools. Platform, hosting and integration providers may process information in countries other than your own.

We use access controls and appropriate safeguards for the systems we manage. No internet service or storage method can promise complete security. We keep information for the period needed to handle the enquiry, provide the requested service and meet relevant business, security or legal record-keeping needs. A deletion request may be subject to records that must be retained for those purposes.

Your choices

You can contact us to ask about information you provided, request a correction or deletion, withdraw permission for future promotional contact, or raise a privacy concern. We may ask for reasonable information to verify your request before changing or disclosing records. Stopping promotional contact does not prevent necessary communications about a service you have requested.

Our website uses cookies and session storage for functions such as keeping you signed in, remembering selected areas and managing an enquiry session. You can manage cookies through your browser, although some website functions may stop working. Settings for Facebook, Instagram and Google are managed through those services.

Our business enquiry and account services are intended for adults. If you believe a child has submitted personal information, please contact us so we can review and address it.